Welcome to Kessi! These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our services, you agree to be bound by these terms.
1. General Terms
By placing an order with Kessi, you warrant that you are at least 18 years old or have parental consent to use our services. You agree to provide accurate and complete information when creating an account or placing an order.
2. Products and Pricing
- All product descriptions, images, and prices are subject to change without notice.
- We strive to display colors accurately, but actual colors may vary depending on your monitor settings.
- Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to limit quantities of any products.
3. Orders and Payment
- All orders are subject to acceptance and availability.
- We accept various payment methods including credit/debit cards, UPI, net banking, and Cash on Delivery (COD).
- Orders will be processed only after payment confirmation.
- We reserve the right to refuse or cancel any order for any reason.
4. Shipping and Delivery
- We ship across India. International shipping may be available on request.
- Delivery times are estimates and may vary due to circumstances beyond our control.
- Risk of loss and title for items pass to you upon delivery.
- Free shipping is available on orders above ₹1499.
5. Returns and Refunds
- We accept returns within 7 days of delivery for unused items in original condition.
- Sale items, lingerie, and custom orders are non-returnable.
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping costs for returns are the customer's responsibility unless the item is defective.
6. Intellectual Property
All content on our website including text, graphics, logos, images, and software is the property of Kessi and protected by copyright and other intellectual property laws. You may not use our content without prior written permission.
7. User Accounts
- You are responsible for maintaining the confidentiality of your account information.
- You agree to notify us immediately of any unauthorized use of your account.
- We reserve the right to terminate accounts that violate our terms.
8. Limitation of Liability
Kessi shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products. Our total liability shall not exceed the amount you paid for the specific product in question.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.
11. Contact Information
If you have any questions about these Terms, please contact us:
Email: legal@kessi.in
Address: 123 Fashion Street, Mumbai, Maharashtra 400001, India
Phone: +91 98765 43210